Most Ply Privacy Policy —
How We Handle Your Personal Data

Most ply takes privacy seriously — not because it is a legal requirement (though it is), but because Pakistani players deserve to know exactly how their personal information is handled by any platform they trust with their money and their time. This Policy is written to be read and understood, not to be skipped. We have kept the language as straightforward as possible.

This Policy applies to all data collected through the most ply website, mobile browser experience, live chat support, email correspondence, and any promotional activity conducted by the platform. It covers data collected from registered players, visitors who browse without registering, and anyone who contacts most ply support.

Most ply is an online gaming and sports betting platform operating at mostply.wine. The platform offers live casino games including Teen Patti, Andar Bahar, and Baccarat, sports betting with a focus on cricket and PSL, and a VIP Club programme for loyal players. All financial transactions on most ply are conducted in Pakistani Rupees (PKR).

Most ply operates under an international gaming licence and processes personal data in the role of data controller — meaning we determine the purposes for which your personal data is used and the manner in which it is processed. For questions about how we handle your data, contact us at support@mostply.wine.

Most ply collects different categories of personal data depending on how you interact with the platform. The table below summarises the main data types collected and when they are gathered:

Most ply does not collect sensitive personal categories such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming interventions. We do not collect biometric data beyond what is required for liveness verification during KYC, and that data is processed by a certified third-party verification provider and not retained by most ply after verification is complete.

Most ply collects personal data on one or more of the following legal bases:

• Contract performance: Processing your deposits, withdrawals, bets, and account management is necessary to deliver the service you have signed up for.
• Legal obligation: Anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming licensing conditions require us to collect and verify identity information and maintain transaction records.
• Legitimate interests: We process technical data (IP addresses, session data, device fingerprints) to protect the platform from fraud, maintain security, and improve the player experience — where this does not override your privacy rights.
• Consent: For marketing communications and optional personalisation features, we rely on your explicit opt-in consent. You can withdraw this consent at any time without it affecting your ability to play.

Your personal information is used by most ply for the following specific purposes:

• Account creation and management: Setting up your player profile, maintaining your balance, processing your deposits and withdrawals, and managing your VIP tier where applicable.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ minimum age requirement before real-money play is permitted.
• Payment processing: Routing your PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card networks accurately and securely.
• Fraud prevention and platform security: Detecting unusual activity patterns, preventing unauthorised account access, and protecting the platform against multi-accounting, bonus abuse, and money laundering.
• Responsible gaming: Monitoring player activity for signs of problem gambling behaviour and applying the tools and interventions most ply is committed to providing under its responsible gaming obligations.
• Customer support: Resolving queries, disputes, and complaints using your account history and communication records.
• Legal compliance: Meeting our obligations to regulatory authorities, law enforcement, and our licensing body — including maintaining records as required by AML legislation.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and improve its design and performance.
• Marketing (with consent only): Sending promotional offers, bonus notifications, and platform news to players who have opted in to receive them.

All third parties who process personal data on behalf of most ply are contractually required to implement appropriate data security measures and to use the data only for the specific purposes set out in their service agreement with us.

Most ply uses cookies and similar tracking technologies on mostply.wine to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device by your browser when you visit a website.

The types of cookies used on most ply are:

• Strictly necessary cookies: Required for the platform to function — session management, login authentication, game state preservation. These cannot be disabled without breaking the site's core functionality.
• Performance cookies: Collect anonymised data about how pages are used — which sections are visited most often, how long pages load, where players drop off. This data is aggregated and cannot identify individual players.
• Functional cookies: Remember your preferences — language settings, table limits you have set, notification preferences — so you do not have to re-enter them each session.
• Fraud prevention cookies: Help most ply identify unusual login patterns and protect your account from unauthorised access attempts.

Most ply implements a layered approach to data security. The following measures are in place to protect your personal information:

• All connections to most ply are encrypted using TLS 1.3 with 256-bit SSL certificates. This protects data in transit between your device and our servers.
• Payment data is tokenised — most ply stores a secure token rather than your raw Easypaisa or JazzCash account details, reducing risk in the event of a server breach.
• Staff access to player data is restricted on a need-to-know basis using role-based access controls. Support agents can see what they need to resolve your query — not your full financial history or document uploads unless specifically required.
• The platform infrastructure is monitored around the clock for intrusion attempts, unusual traffic patterns, and security anomalies.
• Security practices are reviewed and updated regularly. Most ply conducts internal security audits and engages third-party penetration testing on a periodic basis.

No system is entirely immune to security risks, and most ply cannot guarantee absolute security. If you suspect your account has been compromised, contact most ply support immediately so we can lock the account and investigate.

Most ply retains your personal data for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable law and our licensing obligations. The specific retention periods for the main data categories are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure, as required for AML compliance and regulatory audit obligations.
• Transaction records: Retained for a minimum of 5 years after each transaction, in line with standard financial record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years after verification, or longer if required by a specific regulatory instruction.
• Support communications: Retained for 3 years from the date of the last interaction, to allow for dispute resolution and quality review.
• Technical logs (IP addresses, session data): Retained for 13 months for fraud prevention and security investigation purposes.
• Marketing consent records: Retained for the duration of consent plus 2 years to demonstrate compliance with opt-in requirements.

When the retention period for a data category expires and there is no other legal basis for retention, most ply will securely delete or anonymise that data. Anonymised data — where all identifying elements have been irreversibly removed — may be retained for statistical analysis purposes indefinitely.

As a player on most ply, you have the following rights in relation to your personal data. These can be exercised by contacting our support team or through your account settings where indicated:

To exercise any of these rights, email support@mostply.wine with the subject line "Privacy Request" and specify which right you are exercising and for what data. We will acknowledge your request within 5 business days and respond in full within 30 days.

If you are a parent or guardian and believe that your child may have registered on most ply or provided personal information to the platform, please contact us immediately at support@mostply.wine. We will investigate and take appropriate action within 24 hours of receiving your report.

Most ply sends promotional SMS, email, and in-platform notifications about bonuses, new game launches, PSL betting promotions, and platform news. We will only send these communications if you have explicitly opted in to receive them during registration or through your account settings.

You can opt out of all marketing communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email from most ply.
• Replying "STOP" to any promotional SMS from most ply.
• Updating your notification preferences in your account settings under "Communication Preferences".
• Contacting support at support@mostply.wine and requesting removal from all marketing lists.

Most ply's platform may contain references to third-party services — for example, the payment methods available (Easypaisa, JazzCash, etc.) and the live game content providers whose tables are available on the platform. These third-party providers operate their own privacy policies that are independent of this Policy.

Most ply is not responsible for the privacy practices of third-party payment providers, game studios, or any other external service. We recommend reviewing the privacy policies of any third-party service you use, particularly your mobile wallet provider, as their data handling practices govern how your financial account data is managed on their end.

Most ply may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, you will be notified by email to your registered address and by a notice displayed on the most ply platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the most ply platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you disagree with a material change, you should stop using the platform and contact support to close your account.

For any privacy-related queries, data subject requests, or complaints about how most ply handles your personal data, you can reach us through the following channels:

If you are not satisfied with how most ply handles a privacy complaint after raising it directly with us, you have the right to escalate to the relevant data protection authority under the jurisdiction of our operating licence. Details of the appropriate supervisory authority are available on request from the most ply support team.